Terms of service

   (1)OVERVIEW:

  • Welcome to Palash by surbhi.By using our website & placing an order.you agree to the terms below.

   (2)PRODUCTS:

  • All products are subject to availability.
  • we try our best to show accurate images and details.
  • Since our product are handcrafted,slight variations in color or design may occur.

   (3)PRICING & PAYMENY:

  • All prices are in INR.
  • We accept prepaid & cash on delivery(COD)
  • Prices may change without prior notice.

   (4)CASH ON DELIVERY:

  • COD is availabile on selected locations.
  • A small COD fee may be charged.
  • Order may be confirmed via WhatsApp before shipping.

      IMPORTANT:

  • COD order are not eligible for return
  • Only exchange is allowed in case of damaged or wrong product.

  (5)ORDER CANCELLATION:

  • Oders can be cancelled within 48 hours of placing the order.
  • Onec shipped, order cannot be cancelled.

   (6)SHIPPING:

  • Delivery usually takes 3-7 working days.
  • Delays may happen due to courier or other issues.

   (7)RETURN & EXCHANGE:

  • Exchanges within 24 hour.
  • You must share unboxing video proof/photo
  • Easy Return/Exchange within 48 Hour for demestic.

  (8)USE OF WEBSITE:

You agree

  • To provide correct details.
  • Not to misuse the website.
  • Not to place fake or fraudulent orders.

  (9) INTELLECTUAL PROPERTY:

          All images content, & logo belong to Palash By Surbhi

          You cannot copy or use them without permission.

  (10) LIABILITY:

      We are not responsible for any indirect loss or damage from using our products.

  (11)LEGAL:

      These terms follow the laws of india any disputes will be handled in Delhi courts.

  (12)CHANGES:

      We may update these terms anytime.Updated version will be posted here.

  (13)CONTECT:

  • Email:palashbysurbhi@rediffmail.com
  • WhatsApp:9811184771