Refund policy

 (1)Return Eligibility:

  •  Return are accepted within 7 days of delivery
  •  Item must be :
  •  unused & in original condition.
  •  With original packing and tags intect.
  •  Return not be accepted for:
  •  used or damaged products.
  •  once the request is approved,return instructions will be shared.

  (2) Damaged or wrong product

  •  If you recive a damaged or incorrect product:
  •  Please inform us within 48 hours of delivery.
  •  Share unboxing video & image as proof.
  •  So that we can evaluate the issue and make it right.
  •  After verification,we will:
  •  Offer a replacement OR
  •  Provide a full refund

  (3)Refund Policy

  •  once we receive and inspect the returned product:
  •  Refund will be processed within 5-7 business days
  •  Refund will be made to
  •  Original payment method OR
  •  Bank transfer
  •  If COD(Settle as cupon)

      (4)Return Shipping

  •  In case of defective/wrong product:
  •  Return shipping will be done by Palash by Surbhi

  (5)-Cancellation Policy

  • Orders can be cancelled within 24 hours of placeing the order.
  • Once shipped ,order cannot be cancelled.

   (6) Contect Us

  •    For return or refund requests,contact us at.
  •       Email-palashbysurbhi@rediffmail.com
  •       WhatApp:9811184771

    (7)-Exchanges

  • Damaged product received.
  • Defective producr received.
  • Wrong product received.
  • Exchange product to product also available.
  • NOTE: Unfortunately, we cannot accept returns on sale items or gift cards.

 

NOTE:Since our product are handcrafted,slight varations in color,texture,finish,or design may occur.these natural variations are part of the uniqueness & beauty of each piece & are not considered defects.

  • Palash By Surbhi reserves the right to reject refund requests if the          returned product does not meet eligibility criteria.